QWhat is Cubic Zirconia?Cubic zirconia (also known as CZ) is the cubic crystalline form of zirconium dioxide (ZrO2).A
It is sometimes erroneously called "cubic zirconium".
The synthesized material is hard, optically flawless and usually colorless, but may be made in a variety of different colors.
With its brilliance and crystal clarity, Cubic zironia is widely used in many international jewelry brands nowadays.
QWhat material is used to make POSANLY jewelry?
POSANLY beads are made in 925 silver and 18K Gold. The jewelry products (including earrings, necklaces, rings and so on) are made from 316L stainless steel.
QDoes POSANLY offer ring resizing services?
Due to the characteristics of our 316L stainless steel rings, we don't offer resizing services currently. There are some rings offerd in three size: 53, 54, 55 to help you find the right ring size properly.
QCan I return products if I change my mind or receive an unwanted gift?We have a 7 day exchange policy for most unused and undamaged goods if you change your mind.A
But no fund can be given!
Please carefully pack all the items in their original packaging and make sure their completeness.
Bring your original receipt, credit card and the proof of purchase to the original store.
*Every purchase can only return for one time.
QHow do I care for my POSANLY jewelry?Instead of using chemicals, silver polish or water, please clean with silver polishing cloth.A
And using jewelry wiper to clean your stainless steel jewelry.
We recommend that you can stored your jewelry in zip-lock plastic bags to slow down the oxidation.
QWill it cause scratches on the jewelry while assembling?It is unavoidable scratching while assembling though all POSANLY jewelries are made out of high-hardness 316L stainless steel, it is unavoidable causing scratches while assembling.
The joint is on the back side, so you won't see scratches on your jewelry.
When not wearing your POSANLY jewelry, we advise to store it in case separately to preserve them from scratches.
Q What is the purpose of the POSANLY stand?The POSANLY stand is specifically designed to display the POSANLY beads.A
QDoes POSANLY offer jewelry repair services?POSANLY will repair or replace your jewelry without charge if any defects under normal use are found up to 3 mouthes from the original date of purchase.A
Please retain your warranty card or pass it on to the gift recipient, and show it when you need the repair service during the warranty period.
*It will take 3-4 Weeks for the Repair!
QHow to become POSANLY VIP?POSANLY take great pleasure to invite you to become our VIP member.A
With the VIP Card, you can start to enjoy a special array of privileges at POSANLY.
You only need to make one single purchase over $18,000.You can get 10% discount immediately and every purchase with this card receives 10% discount for all your future orders.
*POSANLY has the final decision on all matters concerning the usage of the card.
QIs it ok to never take off my jewelry?Any harsh abrasives or household chemicals may damage your jewelry, please remove your jewelry while gardening and physical work.A
Besides, do not wear POSANLY jewelry while bathing, fitness, during active recreation and sporting activities or while in bed.